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Where are you located?                                                                                                                                   How can I contact you?                                                                                                                                      Do you accept international orders?                                                                                                                 What are your terms?                                                                                                                                          Do you accept returns?                                                                                                                                    How long will it take to get my order?                                                                                                              What is your cancellation policy?

Every situation is a little different - We have built our business on working with our clients indiviually and assesing their particular needs. Don't be afraid to ask us a question!

Question: Where are you located?

Answer: Mercerville, New Jersey, USA.  We love it here....half way between Philadelphia, Pa and New York, NY.  The mountains are 1/2 hour northwest and the beach is 1/2 hour southeast!         Back to top.

Question: How can I contact you?

Answer:  We can be reached by email at: info@Himmark.com,                                                          Telephone: (609) 635-1609;                                                                                                                                         Regular Mail: 957 Route 33; Suite 148, Hamilton Square, New Jersey  08690   Back to top. Question: Do you accept international orders?

Answer: Yes we do!  When we receive your order, you will be contacted regarding shipping options.  Bear in mind that it can be quite costly to ship heavy products.  We do not recommend mugs or ceramic tiles for international shipping.  We cannot take responsibilty for lost orders.  All international orders must be pre-paid by check or credit card - US Funds.  You may be required to fax copies of any credit card you use as well as identification.  That being said, We do welcome your orders and are willing to work with you as best we can.   Back to top..

Question: What are your terms?

Answer:   We accept all major credit cards, money orders, personal checks (with 10day hold).  You can also pay by PayPal.  Established commercial accounts will be invoiced.  We have no minimum orders.  There is a $25.00 charge for returned checks; this will also convert you into a COD/cash equivilant customer.  Shipping is charged at actual carrier and insurance cost.  We typically will choose the most cost effective method to ship.     Back to top.

Question: Do you accept returns?

Answer:  Custom merchandise is not returnable except in the case of damage.  If you are planning a large order, please request a sample of that item (witha random design) prior to production so that you may evaluate the product.  You may also request a sample with your specific design prior to your full production (there will be a charge).  If you receive damaged goods, please call or email for a Return Authorization Number (RA #).  We will advise you of specific return procedures at that point.  All returns must have prior approval and an RA#.  Please make claims of damage within 48 hours of receipt of merchandise..     Back to top.

Question: How long will it take to get my order?

Answer:   This is a function of how much you order.  For small orders (under 10 items), production may take a few days.  For larger orders, allow two to three weeks for production.  Please remember, if you receive a proof, production time  begins after you approve the proof.  Also, firm payment arrangements must be in place for a proof to be generated..     Back to top.

Question: What is your cancellation policy?

Answer:   Custom merchandise is made specifically for you.  It takes time to set-up your artwork in the computer (often more time than it takes to actually produce the product.)  If you place an order and then cancel after the artwork is in process, or after you have already approved a proof, a $60.00 per hour fee will be charged for time spent preparing your order.  If materials have already been purchased specifically for your order or we have already started producing your order, you will be charged for these as well.  PLEASE BE VERY SURE YOU WANT THE MERCHANDISE WHEN YOU PLACE AN ORDER!     Back to top.